Customizing a Wheelchair Accessible Vehicle: Must-Have Features

No two fleets are the same, and your wheelchair accessible vehicle shouldn’t be either. As Canada’s leading bus dealership, we are proud to deliver fully customizable mobility solutions for every sector, including healthcare, public transit, shuttle service, and tour and charter services. Whether you’re transporting patients, seniors, or riders with varying mobility needs, we help you build the right vehicle for the job, safely, efficiently, and reliably.

1. Entry Style: Rear vs. Side Access

One of the first decisions in accessible vehicle customization is entry configuration:

Rear-entry ramps offer a straight loading path and are ideal for curbside loading or rural environments. Side-entry ramps facilitate easier boarding in urban settings with sidewalk access and accommodate multiple wheelchair positions.

Tip: Consider your parking conditions, curb access, and rider flow when deciding which layout works best.

2. Securement Systems that Prioritize Safety and Ease of Use

A proper wheelchair tie-down system is crucial for passenger safety. Look for:

  • Manual or automatic retractors
  • ADA and CSA-compliant systems
  • Quick-release mechanisms to reduce loading time

Driver-friendly securement features reduce strain and speed up boarding, making daily operations more efficient.

3. Flexible Seating Configurations

Customizable seating is key to meeting the needs to various passengers on-board. Consider:

  • Fold-away or track-mounted seats for adjustable layouts
  • Grab rails and step stools to assist ambulatory passengers
  • Mid- or high-back seats with 3-point safety belts

With the right layout, you can transport multiple wheelchairs, caregivers, and ambulatory passengers with ease.

4. Ramp or Lift Systems: Manual vs. Power

Depending on your budget and usage:

  • Manual ramps are lightweight and reliable, ideal for basic operations.
  • Power ramps or lifts are better suited for high-frequency use and heavier wheelchairs.

Crestline works with leading OEMs to integrate reliable lift solutions that match your operational demands.

5. Interior Dimensions and Flooring

A comfortable, spacious interior improves the experience for both passengers and staff:

  • ADA-compliant headroom and door clearance
  • Non-slip, antimicrobial flooring for safety and hygiene
  • LED lighting for visibility

Ask about raised roof options, widened doorways, and low-floor conversions to make accessibility easier.

6. Climate Control and HVAC Zoning

Temperature-sensitive passengers, especially seniors or medical clients, need reliable comfort year-round. Ensure your vehicle includes:

  • Dual-zone HVAC systems
  • Rear heating and cooling vents
  • Insulation packages for extreme climates

7. Technology and Accessibility Aids

Modern accessible vehicles can include:

  • Rearview cameras
  • Intercoms or passenger call buttons
  • Power door openers
  • Onboard tracking or dispatch integration

These features enhance safety, reduce manual labor, and streamline fleet operations.

8. Compliance and Certification

Finally, make sure your vehicle meets Canadian regulations:

  • CSA D409 standards for accessibility
  • FMVSS/CMVSS certification for structural and safety integrity
  • Provincial transit grant eligibility for funding support

Crestline works closely with regulatory bodies to ensure every upfit meets the latest safety and accessibility codes.

Ready to Customize Your Fleet?

Whether you’re starting from scratch or upgrading your existing fleet, Crestline offers turnkey customization solutions for wheelchair accessible vehicles that prioritize safety, durability, and rider experience.

Talk to our team to build a wheelchair accessible vehicle that meets the needs of your customers and supports your operations seamlessly.