Getting your new bus is an exciting moment, and Crestline makes sure the process is easy, clear, and stress-free. Our delivery steps are designed to give you everything you need to start using and managing your bus right away. Here’s a simple breakdown of what to expect during the delivery.
Vehicle Orientation
Our team will walk you through the bus’s key features, including safety systems, seating configurations, storage compartments, and accessibility options such as wheelchair lifts or ramps. We will provide a full demonstration of all operational controls—such as the HVAC, lighting systems, infotainment, and any specialized equipment your bus might have. This orientation ensures that you are comfortable with the bus’s layout and ready to use all its features effectively. If your bus has been customized, we’ll make sure all modifications are highlighted, explaining their use and benefits.
Validation of Build and Floor Plan
We will carefully check the build and layout of the bus to ensure it aligns perfectly with the agreed-upon specifications. This includes reviewing the seating arrangement, wheelchair accessibility features, storage solutions, and any custom designs. By validating that the build meets your requirements, you can be confident that you’re getting exactly what you ordered. If minor adjustments or tweaks are needed, we can address them before you take full possession of the vehicle.
Basic Operational Training
Our team provides training on all the essential operational functions, including how to start, drive, and park the bus, as well as how to manage various systems like the climate control, electrical components, and accessibility features. We also cover basic maintenance procedures, including checking fluid levels, tire pressure, and regular inspection points to keep your bus running smoothly. We review all safety measures, emergency procedures, and compliance requirements, ensuring that your bus meets all regulatory standards.
Warranty Procedure Review
Your sales representative will walk you through the warranties covering both the bus chassis and OEM components. We’ll explain the process for activating the warranties, the specific items covered, and how to proceed in the event of a warranty claim. You’ll also receive contact information for warranty support and maintenance services.We’ll discuss our service network and how to get maintenance or warranty service at any of our service centres nationwide.
Documentation Review
We will review and organize all relevant paperwork to ensure a smooth transfer of ownership. This includes reviewing the sales agreement, invoices, ownership documents, and any provincial or regulatory paperwork that is required for vehicle registration. We’ll make sure all necessary signatures are collected and that you have copies of all important documents for your records.
Key Handover
The bus delivery process is completed by handing over the keys, symbolizing the official transfer of ownership. You’ll be given all sets of keys, including any backups, along with any remote controls or additional access devices.At this stage, we’ll ensure that all ownership documentation is in order and that you’re fully satisfied before taking possession of your bus.
Questions and Answers
Before wrapping up, we’ll answer any questions you may have about the bus, its operation, warranties, or documentation. This ensures you have full clarity on everything from day-to-day usage to long-term care and support. Crestline’s team remains available to provide ongoing support after delivery, whether you need further training, maintenance services, or assistance with warranty claims.
Why This Process Matters
At Crestline, we are committed to ensuring that your bus is delivered not only in perfect condition but also ready for immediate use. Our detailed delivery process gives you full confidence in the quality of the vehicle, with the peace of mind that everything has been thoroughly inspected and is functioning as it should.
By providing operational training, reviewing warranties, and ensuring all paperwork is complete, we help streamline the transition from receiving your new bus to putting it into service. With Crestline, you’re not just getting a bus—you’re getting a trusted partner who supports you every step of the way.
