Frequently Asked Questions

Got a question? We provide quick, easy,​ and straightforward answers.

General Info

No need to worry about where we are; we come to you! We can schedule a demo at your location, allowing you to test the vehicle on-site and discuss floor plans and options with your consultant at your convenience. Click here to schedule your demo now.>>

Each vehicle is different according to the model, floor plan, and features you select. At Crestline Buses, we focus on helping you choose a bus that meets your exact needs. Our consultants provide full transparency on pricing during the sales process and can work within any budget. Contact our sales consultants for more information.>>

Before purchasing a bus, there are many considerations to consider, such as passenger capacity, accessibility, or configuration. Our team listed here 9 considerations to help you choose the right bus for your business. Our consultant will assess your needs and work with you to develop a bus matching 100% of your needs. Contact our sales consultants to start the process today.>>

The estimated time of delivery is different for each vehicle. It depends on the brand, the level of customization, and the manufacturer’s lead-time. Our consultant will set expectations for a realistic delivery timeline based on your order. We always honor our deadlines and follow-through, so you can trust you will have your new bus delivered when we say it will.
Yes, our team is ready to serve you from coast to coast. We will arrange your delivery no matter your location.

Yes, as Canada’s premier bus dealer, we offer alternative fuel options. Our product range features gas, diesel, CNG, hybrid, and electric buses. Learn more about our electric options here.>>

Yes, we offer pre-owned vehicles. To find used buses for sale, please visit our inventory search page.

Yes, we do accept trade-ins for consideration. If you have a used bus to sell, please click here for more information.

Yes, we do. We partner with local service centers to meet your maintenance needs from coast to coast. We also have Mobile Techs covering Canadian roads every day, providing customers on-site assistance and technical training.

The answer depends on your province’s regulations, the bus passenger capacity and its kind of brakes. Our team gathered all provincial requirements in this blog article; check it out now!

Parts

Learn here how to get the right part for your bus. We offer two easy ways to order bus parts:

  1. Place your order by phone through the Customer Care Hotline at 1-800-363-7591.
  2. Submit a Parts Inquiry by filling out our online form here. 
Wherever you are in Canada, we guarantee delivery on regular orders within 2-3 business days. For emergency requests, we can ship your part overnight and deliver it to you within 24 hours.

This kind of inconvenience is not supposed to happen. When you place an order with us, we take your VIN number and thoroughly review your vehicle records to ensure we ship the right parts to your facility. If an issue does occur, please get in touch with our Customer Care Hotline at 1-800-363-7591, and we will process an exchange immediately.

There is a chance we have a part for you on our shelves! If not, our Customer Care team will take up the challenge and try to source your parts for you.

We can supply most spare parts, except those specific to a make or model that we have never had within our product lineup. For more information, please contact the Customer Care Hotline at 1-800-363-7591.

We can provide the parts for your bus, as long your bus is from a manufacturer we do business with. For more information about the brands we support, please refer to this page.

Service

Legislation is unique in each province. Therefore, each government inspection must meet your regional requirements. At Crestline Buses, we ensure our local Certified Service Centers are authorized to conduct your government inspections. Please call the Customer Care Hotline at 1-800-363-7591 for more information.

There are two easy ways to request a service appointment:

  1. By phone through the Customer Care hotline at 1-800-363-7591. 
  2. Submit a service request by filling in our online form here.
Most of our Certified Service Centers can work on any size bus. Just ask; we will make it happen.

Yes, our trained technicians can repair any mobility product we carry. For more information about the brand we support, please refer to our mobility product page here.

Yes, our Customer Care specialists train your staff on the day of the delivery to ensure they can operate and maintain your bus safely. We can also arrange training sessions, online or on-site, for your team upon request. Please contact the Customer Care Hotline at 1-800-363-7591 to schedule your training session.

Warranty / Bus Maintenance

You were given your owner’s manual during delivery inside a blue zippered bag with a Crestline Buses logo. If you have misplaced it, you can also visit the manufacturer’s website, go to your model’s page, and download it there.

Check the following documents to locate your VIN:

  • Title
  • Insurance policy
  • Lower corner of the windshield, on driver’s side
  • Vehicle safety certification label in the driver’s door

The bus maintenance schedule is in your owner’s manual, which was placed inside a blue zippered bag with a Crestline Buses logo and given to you upon delivery.

You can find that information on the warranty statement included in the owner’s kit provided on delivery. You can also refer to the warranty page. Statements should be used as a reference point only since warranty coverage may vary based on the specifics of your vehicle. For any questions, please get in touch with our Customer Care hotline at 1-800-363-7591. You will need to provide the vehicle VIN when you call.

We are always here to support you. There are two easy ways to get in touch with us:

  1. By phone through the Customer Care Hotline at 1-800-363-7591.
  2. Submit a service request by completing our online form here.

When one of our buses under warranty has a problem, it’s on us. We handle everything for your claim to help minimize the impact on your operations. Call the Customer Care Hotline at 1-800-363-7591, and a warranty specialist will take care of everything for you.

A different chassis year and bus model are very common in the commercial bus industry. First, we purchase chassis from an OEM, such as Ford, GM, or Freightliner, as an “Incomplete Vehicle” with a conventional chassis serial number and year. Then, the bus manufacturer proceeds with the bus conversion in its facilities and assigns a new model year and serial number at the end of the process, resulting in one year for the chassis and another for the bus.

Community Involvement

Crestline is proud to have a long history of supporting the local, regional and national communities in which we operate. We are in a business that plays a key role in helping people during times when they are most vulnerable. Caring about the wellbeing of others is part of Crestline DNA and also part of our overall corporate responsibility. We demonstrate our commitment through educational partnerships, by supporting industry associations, by participating in trade shows & events, and through financial gifts for non-profits and community organizations, such as:

  • United Way
  • Big Brothers Big Sisters
  • Medics 4 Mental Health
  • International Paramedic Team Competition
  • Pinnacle: Inspiring EMS Leadership
  • North Memorial Health Foundation
  • Sumner EMS Assistance Association
  • Paramedic Association of Canada: Paramedic of the Year Award
  • Canadian Paramedic Memorial Foundation: Tour Paramedic Ride
  • Wounded Warriors of Canada
  • Jim Pattison Children’s Hospital Foundation
  • And more 

Please contact:
Zoé Laxague
National Marketing Specialist
Phone: 438-459-6838
Email: zlaxague@crestlinecoach.com

Since we are responsible for our vehicles’ tires sold and imported into Ontario, Crestline has partnered with YESS to manage our tire products’ end-of-life management. Through YESS’s network management, Crestline pays for the collection, transportation, and management to responsibly recycle our tires into new rubber products. To recycle tires, please click here for the nearest location. You can drop off up to 10 off-the-rims-tires at no charge.

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